SkyCrown Close Account | Pause, Self Exclude, Delete

How do I take a short break?

Open your account dashboard and go to Responsible Gambling. Choose Time Out and pick a duration between twenty-four hours and six weeks. Confirm the lock and the change takes effect immediately. During the time-out period you cannot log in to play, but you can contact support to manage any withdrawals or KYC items that are outstanding. The lock cannot be lifted early by support, which is the whole point of the feature, and the account reopens automatically when the period ends.

How do I self-exclude from SkyCrown?

Self-exclusion is the right choice when a time out does not feel long enough. Open your account dashboard, go to Responsible Gambling, and choose Self-Exclusion. Pick a period of six months, one year or permanent. Confirm the lock and the change takes effect immediately. During the self-exclusion period you cannot log in, you cannot deposit, and the lock cannot be reversed by you or by support for any reason. After the period ends you can request to reactivate the account, and the reactivation goes through a cooling-off step before it completes.

Self-exclusion only covers your SkyCrown account. To extend coverage across other gambling sites, install an independent blocker like Gamban or BetBlocker on your devices and ask your bank to apply a gambling block to your card. The get help page has more detail on each.

How do I close my SkyCrown account completely?

To fully close your account, contact live chat or email support@skycrown with the request and your account email on file. Support will confirm any outstanding balance with you, process a final withdrawal to your preferred verified method and then archive the account. You can also request that any personal data that is not required by Australian record-keeping law be deleted at the same time. The closure typically completes within twenty-four to forty-eight hours of the final withdrawal landing.

What happens to my balance and personal data?

Any cleared real-money balance can be withdrawn before the account is closed. Pending bonus funds and any winnings from bonus play that have not yet cleared wagering are forfeited as part of the close process. KYC records and certain transaction histories are retained in line with Australian anti-money-laundering and record-keeping requirements, typically for seven years. Everything that is not legally required to be retained is removed in line with the privacy policy, and you can request a copy of the data we hold on you at any time.

What if I want to reopen the account later?

Time-out periods reopen the account automatically when they end. Self-exclusion requires a reactivation request after the period ends, which goes through a short cooling-off step and identity re-verification before it completes. Fully closed accounts can be reopened at the discretion of the team, subject to fresh KYC and a written request from the original account email. If you have any concerns about gambling causing harm, please choose self-exclusion rather than a full close, because the cooling-off step protects future-you in a way that a simple close-and-reopen does not.